🚚 Shipping Policy

Store Name: DesertBayShop.com

At DesertBayShop.com, we are committed to delivering your favorite health, beauty, and lifestyle products quickly and safely across the UAE. This Shipping Policy outlines how we process, ship, and deliver your orders.

🇦🇪 Delivery Coverage

We currently ship to all Emirates in the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Fujairah

  • Ras Al Khaimah

  • Umm Al Quwain

⏱ Estimated Delivery Time

  • Standard Delivery Time: 3–5 working days

  • Remote or Outlying Areas: May take 5–7 working days

Note: Orders placed after 6 PM will be processed the next business day.

💰 Shipping Fees

  • Standard Shipping: AED 10–20 (Depending on location and product weight)

  • Free Shipping: For orders above AED 150

Final shipping charges will be shown at checkout.

📦 Order Processing

  • Orders are processed within 24–48 hours (excluding weekends and public holidays).

  • Once your order is shipped, you’ll receive a tracking number via email or SMS.

🔄 Failed Delivery Attempts

  • If the courier is unable to reach you after 2 attempts, the order will be returned to our warehouse.

  • In such cases, re-delivery may incur additional charges.

📲 Track Your Order

You can track your order status using the link provided in your confirmation email or reach out via:

🚫 International Shipping

Currently, we do not offer international shipping. We only serve UAE-based customers.

❗Important Notes

  • Please ensure your delivery address and contact number are correct before placing the order.

  • We are not responsible for delivery delays caused by incorrect or incomplete address details.